Refund & Return Policy

At BLX Audio, we stand behind the quality of our products and aim to ensure every customer has a positive experience.

Faulty or Damaged Items
If your item arrives damaged, defective, or not as described, please contact us within 30 days of delivery with clear photo or video evidence. We will assess the issue and offer a replacement or refund where appropriate.

Change of Mind
We do not offer refunds or returns for change of mind. Please ensure you review product details carefully before purchasing.

Incorrect Use or Damage
Refunds or replacements will not be provided for damage caused by misuse, accidents, or external factors such as dropping the product.

Refund Process
Once approved, refunds will be processed back to your original payment method. Please allow several business days for the transaction to appear, depending on your bank or payment provider.

Contact
To request support, please contact us through our contact form on our contact page with your order details.

This policy is in accordance with Australian Consumer Law.