Privacy Policy

At BLX Audio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our store, we may collect the following information:

  • Personal details such as your name, email address, phone number, and shipping/billing address
  • Payment information (processed securely through Shopify Payments or PayPal — we do not store card details)
  • Device information including IP address, browser type, and cookies
  • Order details including products purchased and transaction data

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Communicate with you about your order or enquiries
  • Provide customer support
  • Improve our website and user experience
  • Prevent fraud and ensure security

3. Sharing Your Information

We only share your information with trusted third parties when necessary, including:

  • Shopify (our ecommerce platform)
  • Payment providers (Shopify Payments, PayPal)
  • Shipping and fulfilment partners (e.g. suppliers and logistics providers)

We do not sell or rent your personal information.

4. Cookies & Tracking

Our website uses cookies to:

  • Improve site performance
  • Analyse traffic and behaviour
  • Personalise your experience

You can disable cookies in your browser settings if you prefer.

5. Data Retention

We retain your information only as long as necessary to:

  • Fulfil orders
  • Comply with legal obligations
  • Resolve disputes

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications

To make a request, contact us using the details below.

7. Security

We take reasonable precautions to protect your information. All transactions are processed through secure, encrypted systems.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

9. Contact Us

For any questions about this Privacy Policy, please contact us through our contact page. https://blxaudio.com/pages/contact